1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact form
• Request a quote or site visit
• Upload drawings or project files
• Contact us by phone or email

This information may include your name, company name, phone number, email address, postcode, project details, and any files you upload.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule site visits and consultations
• Process your project requirements
• Communicate with you about our services
• Improve our website and services

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by law. Project-related information may be retained for up to 7 years for warranty and legal purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

7. Cookies

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.